How to Book?


How do I make a booking on your website?

Once you've completed your booking, the details are sent electronically to the supplier. The supplier then makes the appropriate arrangements according to the information you provided when making your booking. It is therefore imperative that you provide the correct information when booking, as the supplier cannot be held responsible for errors in service due to incorrect information provided at time of booking. It is up to you to check the details on the booking voucher prior to travel, and inform us immediately if there are any errors.

What information do I need in order to book?

The recommended way is to make a booking online; just fill in all the required information and confirmation is sent to you instantly. For more complicated routes and special requests, sending an email is the best way. You can also make bookings over the phone (although it is a less recommended way); in this case please have your flight number, arrival time and lead passenger name handy to speed up the booking process.

When booking online you will receive two separate emails. The first email confirms we have successfully received your payment and we are in the process of confirming your journey with our fleet. A second email will be sent to you, confirming your driver has been allocated and you're all booked in. If, in the unlikely situation we are unable to cover your journey, we will automatically refund your booking giving you plenty of time to make alternative arrangements.

I cannot find a route I want to book. What to do?

If you cannot find your desired route or transfer choice from our search, please contact our Tailor Made team and they'll be happy to help find the right trip for you or send an email is the best way.

Is it safe to book Online?
 Yes it is, please check the status of our SSL certificate and our privacy policy.

I haven’t received my confirmation email. Why this is and what can I do?

Usually, this is because your email account thinks our message is spam, so check your spam folder to see if it’s in there. If it’s not, check to see that you gave us your correct email address when you booked. If you did, then please contact us again and we’d be happy to resend your confirmation email. If you make a train or airport transport booking very close to the time of arrival and don’t receive a confirmation email, our driver will be informed by our automated booking system, and will be waiting for you when you arrive.

Can I book a transfer with more than one stop?

Yes, you can have more than one pick up or drop off on your journey. To add additional stops please use the ‘via’ feature available online or on our app. Our allocator technology reorders the drops off/pick up address according to the most efficient route.

How do I pay for my transfer?

You can pay by PayPal, credit/debit card or by cash to the driver on the day. We accept all major cards including American Express as payment.

Can I book a transfer with more than one stop?

Yes, you can have more than one pick up or drop off on your journey. To add additional stops please use the ‘via’ feature available online or on our app. Our allocator technology reorders the drops off/pick up address according to the most efficient route.

Before you travel
 

What luggage entitlement will I have?

We don’t charge for extra-large luggage. However, if you will have extra-large luggage on your trip, please let us know in advance so that we can send a larger car if necessary.

What if I have huge or extra-large luggage?

We don’t charge for extra-large luggage. However, if you will have extra-large luggage on your trip, please let us know in advance so that we can send a larger car if necessary.

The allowance per person, for all vehicle types, is one standard size suitcase (approximately 70cm high, 47cm wide and 21cm deep), as well as one small piece of hand luggage. Please note that your hand luggage will be transported in the vehicle with you, and so it should be an appropriate size for this.

If you are travelling with excess luggage, such as large suitcases, golf clubs, wheelchairs, skis, pushchairs, etc., it is imperative that you make us aware at the time of booking, as extra charges may apply. Failure to tell us may result in extra transport being required to accommodate the excess baggage, which will incur additional local charges.

Please note that on some occasions, a vehicle at full passenger capacity with luggage for each passenger may need to be replaced with a larger vehicle. To avoid any complications in this regard on arrival, please call and clarify requirements when booking.

What happens if I can’t locate my driver?

We have a network of over 1000 operators; in the event that we cannot supply the vehicle in the first instance we will be able to book the journey with one of our other partner companies. We will do this automatically and for the same price. If you are looking for an event like a race day or music festival or if you are booking a large vehicle, we recommend you book as far in advance as possible to guarantee your booking.

My group size has changed, can I choose another vehicle?

Should your journey details change prior to departure, simply give us a call on +447786 400800 or email us at info@airporttaxisonline.com with your new details and we will update your booking accordingly. You will be responsible for any increase in price if the new journey involves further distance or time, a different vehicle type, resort, number of passengers etc.

How long will the transfer take?

The transfer time depends on what transfer you have booked.

The bigger coaches can take up to about 90 minutes, but this depends on the number of drop-offs at other hotels. Smaller coaches or taxi transfers are usually faster.

Do infants count?

Yes, we count infants and children as people in your party. Under we’re required to use special seats for children, and we provide these free of charge. So that we’re fully prepared for this, please leave a note for us in your booking form telling us how many children you’ll have with you.

I have a special request (a baby chair, push chair etc.). How do I inform you?

If you need a special transport service such as a car with a baby chair, extra space for a pushchair, or are travelling with disabled passengers, please make a note of this when you make your train or airport transport booking.

I would like to use your service but I am afraid that I might miss my connection flight. What do you recommend?

If you are able to inform us in the unlikely event that you, for example, miss your connecting flight, we will change your booking accordingly – there is no charge. You can just email us, call, or even text us on +44 7786400800 about your missed flight.

What are your hours of operation?

We operate our Airport Taxis Online 24 hours a day, 7 days a week and 365 days a year, including all public holidays.

Are your prices per person or per vehicle?

Our prices for private transfers are quoted per vehicle and not per person.

Should I tip the driver?

If you are happy with the service you receive, it’s customary to tip your driver between 5% and 15% of your total charge. This is entirely at your discretion. Even a very small tip will be much appreciated by your driver.

Can I have a receipt?

Yes, your driver will be able to provide you with a receipt. If you are travelling on business and need a tax invoice, please let us know in advance.

I need to change/cancel booking – what should I do?

If you need to change or cancel a booking or amend your details, click the relevant links in your confirmation and login to your booking; or email or give us a call.

Do you have insurance?

Airport Taxis Online and its suppliers have full public liability insurance in the case of accidents. We do, however, recommend that you have a travel insurance policy that is valid for the duration of your trip.

What is your smoking policy?

All our vehicles are non-smoking.

When can I make an airport transfer reservation?

Our system lets you make Airport Taxis Online reservation as far as 365 days before your date of travel.

Where will I meet the driver when I arrive?

 Your driver will be waiting you in arrivals holding a 'meet & greet' board with your name clearly written on it. Ensure you provided a working mobile number and your phone are switched on. We will try and contact you if we have any difficulty finding you. Please take a note of our phone number this is sent in your booking confirmation email so you can ring us should you need to.

What happens if I cancel my booking?

You may cancel your booking at any time in writing by emailing info@airporttaxisonline.com. Cancellation charges may apply. Supplier cancellation policy can be found in the 'Terms and Conditions' section of our website.

Please note that it is possible to login and amend or cancel your booking online. Cancellations can be made right up until the day of the transfer. However, any amendments need to be made three days or more prior to travel.

What happens if my outbound flight is delayed or cancelled?

If your outbound flight is delayed or cancelled, please call the supplier on the telephone number shown on the booking voucher. If you are travelling on a connecting flight, and the first sector is delayed or cancelled, subsequently causing a delay to your arrival in your final destination where the transfer is booked, then you will, in all cases, need to advise of your new details. This is to ensure that the supplier is informed and able to reschedule your transport. In some destinations, night charge may be applicable. Should your new arrival time fall within the period wherein night charges apply, then you will be liable for payment of these. Failure to advise of cancelled and rescheduled flights may result in transport being provided as per the original details on the booking. In this instance, the supplier cannot be held responsible, and no refund will be given.

Do you offer transfers for passengers who are confined to a wheelchair?

This depends on the destination to which you wish to travel, and also our supplier. Some of our suppliers do not offer this service, so you will need to contact one of our Tailor Made team to see if this is possible. Please note, if you are travelling with additional passengers, please tell the representative that you speak to, as we may need to organise additional vehicles, depending on the number of passengers.

Policy on inappropriate/drunken behaviour and abusive language

The supplier reserves the right to refuse carriage to any person who is thought to be under the influence of alcohol or drugs. Furthermore, anyone whose behaviour and/or language is found to be abusive and could cause a threat or offence to the driver and any other passenger, or damage to the vehicle. No refund will be given for services not carried out because of the above reasons. For any damage that is caused to vehicles, the individual responsible will be held liable for any charges incurred by the supplier.

What is your complaint policy?

Our 'Terms and Conditions', which are available to view on the website, outline our complaints procedure. Any complaint must be registered in writing and be received by HolidayTaxis.com within 28 days of your return journey. Complaints received after this time period will not be accepted.

Complaints arising from failure to follow our Terms and Conditions, such as not travelling with your booking voucher, failing to confirm transfer by phone and providing incorrect information, will not be considered.

In the event of being unable to find the supplier representative or driver, we ask you to call the supplier telephone number found on your booking confirmation. Failure to do this may result in any eventual claim being invalid.

Need Help?

DRIVERS
drivers@cabbee.co.uk
RIDERS
riders@cabbee.co.uk
BUSINESS ENQUIRY
info@cabbee.co.uk
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